If I have ever brought you any value…
If my practice as a celebrant has inspired you, challenged you, or if I have personllay helped you in any way, can I ask for your help?
If I have ever brought you any value…
If my practice as a celebrant has inspired you, challenged you, or if I have personllay helped you in any way, can I ask for your help?
I’ve been telling couples that after their marriage ceremony the Queensland Births, Deaths, and Marriages will email them with “an opportunity to order their marriage certificate” but I had not actually seen one of those emails yet. I’m guessing you hadn’t either.
So here’s what the Qld BDM emails after you register a marriage online with them:
Some emails get quick replies from me, others have to wait a week. Sometimes I’ll go a few days without posting on social media, but I haven’t missed a wedding yet. I have a simple set of priorities in my life. My family, Britt and Luna, are first. Second is a marriage ceremony, third is my friendships and wider community and family. Fourth is sales and marketing, and replying to enquiries. Fifth is the admin side of the business, and sixth is tidying up my office.
Britt’s grandma always said that you should start how you want to finish.
Your stories are more powerful than you think. This article is about sharing the stories about you and your celebrancy that you’ve forgotten to share.
I’m flying to Europe soon and I’ve put in for a first class upgrade. On Qantas you can apply for an upgrade and it costs you thousands of frequent flyer points. That’s how you fly first class, either that or you pony up the cash for it. In the history of flying the smallest handful of people have been upgraded to first class on a whim.
But if you talk to most people that don’t fly that often they will share the myth that if you are dressed well, looking sharp, feeling pretty, and you are nice to the check-in staff, the boarding staff, and the cabin crew, that you will hopefully be chosen for an upgrade.
That’s the problem with the areas of life that we don’t touch on often, they’re filled with mystery and intrigue …
In the chaotic and wild adventure that planning and hosting a wedding is I always try to remain a calm, cool, friendly face to my couples. This sounds like a great idea, but you need systems and processes to allow yourself to be that cool and calm.
I was inspired recently by Hans Hofmann, the artist, who talked about simplicity as “The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” …
Would you follow yourself on social media? If you saw that a friend of yours commented on one of your posts so it floated up to your news feed, and you clicked through to your profile, would you follow it?
In a post yesterday I described the hard work of finding your ‘Almost Nobody’. This, I argue, is your life’s work, and something that will forever be changing. A good example of me doing that work in my own business is by filtering out the ‘Everybody’ and making room for the ‘Almost Nobody’ to feel comfortable on my social media.
Almost Nobody, wants you to be their celebrant and that is really good news. Everybody, wants a celebrant that is nothing like you. This article will help you get that prized enquiry from Almost Nobody!
A few recent conversations with celebrants on social media have prompted me to the question: what is membership in a celebrant association for? Traditionally the associations lobbied the Attorney-General’s office, and the BDMs of each state, on our behalf – but that role has diminished seriously in recent years, with individual celebrants getting more done than an association has …
Stop talking, ask questions and listen, and you’ll learn about them. In order to think like your customer, you must focus on your customer. Your customer could be a prospect, an existing client, a boss, a co-worker, a friend or family member. Your desire should be to create value for your customer, not just to communicate information about you (or just talk about yourself), your company, products and services, and therefore you need to have walked in their shoes. Before you make your value pitch (in whatever form that takes), a prerequisite is having a deep sense of what your customer values.
We spend a lot of time looking at other celebrants, but here’s a helpful and practical way to look at your competitors and actually form a competitive advantage.
“Inside baseball” is one of my favourite Americanisms, it’s a figurative adjective meaning the details are appreciated by only a small group of insiders or aficionados. It usually refers to a detail-oriented approach to the minutiae of a subject, which requires such a specific knowledge about what is being discussed that the nuances are not understood or appreciated by outsiders.
Mark asks, I was hoping you could explain the etiquette for posting photos on your Website, Facebook and Instagram account when supplied by a professional photographer please.
Hi, I am a new country celebrant with three weddings booked late this year, early next year but none performed so far. I am attending a wedding expo soon ( in the country) and am not sure what to do. I have collaborated with a supplier to use an arbor, have my logo enlarged to easel size and have business cards. But wondering what else I need. I dont have photos of me officiating yet obviously. What information type material should I have with me, what questions do you usually get asked, do I just stand there and smile, “have chockies to reel them in”? Please help!!
Have you heard of sonder?
Elle asks: I have a wedding where I am marrying the couple on a boat, we are all going to get on and cruise for 10mins until the couple get a feeling like yep lets pull up here and then I will do their ceremony, then the boat will carry on for couple of hours whilst everyone has drinks, food and watches the sunset. So in regard to Location of marriage on paperwork, NOIM and Marriage Docs as I won’t know the coordinates until we literally pull up, do I just write the coordinates in quickly before I call everyone in to kick ceremony off or can I fill when we go to sign docs? And am I just writing the coordinates, or do I need to put the boats name also?
Veronica asks: How to you get clients to pay the booking fee, without sounding desperate or annoying?
Tori asks: I would really love to hear from you both (knowing that you prefer rehearsals Sarah, and you don’t tend to do them Josh), what is your approach to ensuring a ceremony runs as smoothly as possible and flows well when couples elect not to have a rehersal? As a new celebrant with just two ceremonies under my belt, I noticed a real difference between the first ceremony which had a rehearsal (with all the bridesmaids and groomsmen), and the second when the couple were quite adamant they preferred to go with the flow on the day. How do you go about still ensuring everyone involved feels comfortable and knows where to stand/where to move to during the ceremony when there is no rehearsal? I had a ‘talk through’ with my rehearsal-free couple and explained a few points to brief their bridesmaids/groomsmen with, but I don’t think this occurred as on the day I could some of the bridesmaids in particular were visibly confused/looked a little uncomfortable not knowing what they were doing. Any tips would be appreciated! Thanks 🙂 Tori
A celebrant friend has been going back and forth with a couple who want a celebrant that’s not her. Maybe they’ve been on the blogs and Pinterest and they’ve decided that this is how you deal with a celebrant, or maybe their friends and family have told them how to act this way, regardless, they are taking themselves on a different customer journey to the one my friend would normally take her couples on.
Today she asks, “should I fire them?”
Hello everyone, and thanks for bearing with us since December! As always, we love being in your ears, and here we are again with another episode of the Celebrant Talk Show Podcast 🙂 This episode we chat about:Sarah’s Cert IV training and how it works Marriage Celebrants Matters Autumn newsletterVIC BDM RIOThe Frustrated StateHow to go full-time as a celebrant
Kelly asks: What do we legally have to say? Just read guidelines and act section 45/46 and I’m reading we only need to say monitum and a couple the legal vow. I read/was trained that we have to introduce ourselves as the celebrant with the lucky job of marrying the shit outta the couple before us…but do we actually have to? I’m looking at making my intro less formal and hoping I’ve read it right.
My couples tell me they love it, wedding vendors are always surprised, and other celebrants are always blown away. They are bewildered by my ability to perform a marriage ceremony without a script or notes.
The recent post on sighting ID included some powerful language from the Attorney-General’s office:The Guidelines on the Marriage Act 1961 for authorised celebrants is issued to assist celebrants to comply with the Marriage Act and Regulations. Ultimately it is up to the celebrant to comply with all of the requirements of the Act. I appreciate that some of the language used in the Guidelines is of a directive nature, rather than of best practice nature.Commonwealth Attorney-General’s Marriage Celebrants Section
For the past six months I have been pursuing a line of inquiry with the Attorney-General’s office Marriage Celebrants Section over the line in the Guidelines section 4.4.2: It is not acceptable for a celebrant to accept a NOIM and/or supporting documents via videoconferencing services such as Skype. Actual documentation must be received by the celebrant.
Tenielle asks: Hey guys, I’m hoping you can lend me some advice or wording to send to a couple. Met with them on Saturday and whilst they are lovely, the vibe was NOT there. Conversation was really stunted and it didn’t seem like a natural fit from my perspective. I’m really not wanting to take their booking, but I don’t know how to politely tell them, ‘Thanks but no thanks’. I’m especially aware of any legal obligations we have to marry couples and not discriminate against them.I would use the whole, ‘Sorry I’m double booked!’ route, but their date just opened for my bookings and that would be a blatantly obvious lie.
On a road near my house there’s a billboard that promises to expose my business to many thousands of people. A similar promise has been made by the producers of Married at First Sight and other TV shows. Everyone wants to sell us exposure. I would argue that exposure is the last thing we need.
Sarah and I have got some big news for the Celebrant Institute in 2019! We’ve told so many people in person, over email and the phone, that we thought we best tell all of you as well: in August this year we’re partnering with Beat Mix, the premier DJ conference in Australia run by the DJ Association of Australia (the DJAA), to bring you the Celebrant Institute Conference on the Gold Coast, August 6-7 with optional OPD on August 5 and optional personality types workshop on August 8.
Deb writes in asking “I appear to get myself into hot water time and time again, by saying that the Guidelines are just that GUIDELINES, and the act and the regs are the actual LAW. Am I right?”
Anka asks: I’m wanting to start blogging this year and making myself known as the “celebrant in the know” within my area with some personality thrown in as well but I’m not sure exactly how to start? Any suggestions or topics?
Anka asks: Lately I’ve noticed a lot of celebrants on Facebook have started advertising that they can do weddings overseas?? I didn’t think we could? Im presuming they might be just completing paperwork at the airport before they depart? Or did u miss something
Thoughts on creating remarkable work, as a marriage celebrant.
I’ve had a few people ask how I sign marriage paperwork on an iPad, and I had the grandest of intentions of preparing a fully professional video detailing that. However we’re expecting a baby any day now and I figured a low quality video with high quality information is better than no video at all…
Every time my car gets serviced, at 10,000km a service that’s about four to five times a year, I have this sinking feeling as I drive away from the mechanic’s workshop. After spending six odd hours away from me, and an average of $500 to $700 invoice, the car I drive away in feels pretty much the same as I brought to the workshop that morning at 8am…
Reading the news today I realised that after Kristy Merlino’s email and Mailchimp accounts were hacked, that Kanye West’s iPhone passcode is 00000 and that Facebook doesn’t care about your privacy – it might be possible that other people aren’t 1) as passionate about Internet privacy and security as I am, 2) and even if they were, they might not know how to protect themselves…
Old marketing would put the right message in the right place so the right people would find it. The celebrant would advertise in the wedding magazine because people having weddings bought wedding magazines. The tools were at the tool shop so people who needed tools would know where to buy them. The cheap services were advertised where cheap people shopped, and expensive services were advertised where people with too much money shopped…
Liene over at Think Splendid has published a super insightful blog post about how she prices herself for her speaking gigs.
I wonder if we as celebrants have considered not only our costs of doing business expenses, living wage, the average celebrant fee, the market’s response to fees, and everything else we can talk about when it comes to pricing yourself, but have we considered this important point.
There are only three positions you can take in any marketplace: First, Best, Cheapest. That’s not to say only three businesses can win in any marketplace, after all, there are almost 10,000 celebrants serving over 120,000 weddings in Australia every year, clearly there are more than three people winning.
Great question today: Let’s talk follow up emails. You’ve received an enquiry, or worse, have met with a couple. You’ve sent them an email back, but it’s crickets from their end. How do you word your emails to try and elicit a response from them? I don’t want to rush them, but at the same time I’ve got a business to run.
Sarita asks: I’m a relatively new celebrant and just after some advice on the world of wedding directories. There seem to be loads. Apart from the obvious ones like easyweddings, ABIA, there’s lots of smaller ones like polka dot bride, wedding guide, celebrant society, etc etc & a huge variation on how much it costs to list with them. Have you any tips, recommendations on where to go and where not to go. I feel like I should be listing somewhere (shouldn’t I?) but where to go!
Self-employed creatives can talk about price and fee until the end of time. I’ve had celebrants privately, publicly, to my face, and behind my back, make all of the comments about why I charge too much, or not enough, and how that’s a problem, or an opportunity.
“I just did my tax and I’m very frustrated!!! I need advice on what software or system to use to make it easier. Most I see are not designed for a sole owner operator that has not registered for GST (I earn less than 75k); they seem too complicated. I know what I earn and spend this shouldn’t be so frustrating. But I never know what category to put things in. I don’t know. What do you use? I have a subscription to 17hats I thought that might help but its basically designed for America.”
I don’t know.
If there’s anything you can expect from me today and into the future is that I’m not going to talk BS. The good news is that I know as much about Facebook advertising as most marketers and advertisers do, and they don’t know either, because there is no one perfect ad that will close all the deals and make all the bookings. So as much as I don’t know how to publish Facebook ads that work, I do know how to publish Facebook ads that work for me, so I’ll take you through that process and also weave in some professional best practises and see if we can’t help you.
A quick and easy weekend exercise for everyone today: read the front page of your website and your about page. Look at your recent social media posts and your bios on the networks. Are you talking about the product or the user?
A pertinent question about building and maintain an email list today: For anyone looking to follow your example of maintaining “an email list of all couples I meet at expos, fairs, open days, along with all who enquire with me” and sending them a weekly newsletter – are there any legal considerations or permission issues (opt in/opt out) we need to consider? Is it fine to just add any email address to a newsletter database or is there particular wording we need to use in sourcing those addresses for that purpose? Cheers.
Veronica asks: After reading this article and listening to the podcast “A tribute to the greatest episode in the world”, you mentioned speaker placement. Being a newbie to the industry, where would you suggest is the best place for the speaker so I majority can hear?
A question today about enquiries and how to increase our conversion: I have a question about converting enquiries as I am finding that I get a good amount of enquiries but feel my conversion rate could be way better. Wondering what I could be doing better or is there something I am not doing? Is it the language I am using in my initial contact too passive or boring? Or maybe I am giving them too much information? I currently do not have my price on my website so I am guessing some of the enquiries I am not converting are due to that and for follow up I send out a very short follow up email to them a about a month after not hearing anything. How do I better communicate to my leads in the initial enquiry stage to “seel the deal” with me or at least book an initial catch up meeting. Would love some constructive feedback on my “first email” and “welcome letter” attachment that I send as my first contact.
Ella asks: “Price points seem to be a hot topic everywhere… Would you recommend putting your fees on your website? Some celebrants display their price on their website, others don’t. Some also seem to provide services cheaper then a BDM wedding. Which poses that question that some people expect you to compete on price, they aren’t comparing the quality of service provided. Only the number they see on the page.” As Sarah noted, everyone has a different answer on this, and here is mine. Don’t count this post as the final word, it’s just a brain dump on a Wednesday afternoon. I’m sure this is a topic we’ll return to over and over, and I’d invite you to list your thoughts in the comments.
I’ll never forget my very first wedding expo, where I arrived to the convention centre so green that I didn’t realise there was an expectation that I would design a booth. So we painted a board with blackboard paint and brought it to the expo, along with the required chalk, and with minutes to go until the expo doors opened I had to think of something to write.
Tenielle asks: Just a quick question about intellectual property of ceremony drafts. Hasn’t happened to me, but have heard of stories of celebrants issuing a draft ceremony for the clients to look over, and then that ceremony being taken by the couple to a cheaper celebrant. Don’t know how true it is, but it did get me thinking about my own Ts and Cs and about how I could best protect myself at the end of the day. Look, I know how easy it is to forward on a PDF or a Word Document and there’s stuff all we can do about it at the end of the day, but it’s just another aspect of this job that’s been on my mind a bit lately.
It’s every business owner’s favourite time of the year: EOFYmas! As the End Of Financial Year celebrations takeover our lives I wanted to highlight the deductions I think we celebrants should be thinking of, and if you don’t have the record of these deductions from the past financial year, maybe try and keep them for this financial year.
I hope this goes without saying, but I’m not your accountant, I’m not the Australian Tax Office, and I’m not your mum, so make sure you run these things past those guys before taking my accounting advice as gospel. If you need an accountant, I can recommend mine but I’m sure there’s 100 within cat-swinging distance of your place.
A detailed guide on the best portable PA speaker system for marriage celebrants at weddings in Australia. Don’t get a MiPro or Chaiyo!
The Celebrant Institute, this website, exists for celebrants who struggle with their competence. It’s ok, you’re not alone in thinking “maybe I could do better.” Marriage celebrancy is my full time job, it’s all I do, and more often than not I question how competent I am at running a business, providing for my family, performing marriage ceremonies. My encouragement to you today is that it’s ok, this is human, our brains hate us.
If your couples don’t have an easy way to pay you with credit card, I’m of the belief that you’re not only missing out on cash flow and cash, but you’re also missing out on the goodwill you would generate by making your couples’ lives easier.
Here are ten reasons I think you should either enable credit card payments (if you already have the option) or look at extending your payment options to include credit card.