If you’ve seen people using AI in their business and you’re wondering how you could use it in yours, here’s a demonstration on how I’m using ChatGPT to reply to wedding enquiries with emails like this. Before you do steps like this you want to map out a succinct and customer-focused, value-adding. customer journey.

The goal with my customer journey is to provide value to my potential clients the whole way, to build trust and reputation, and obviously, one day secure their booking.

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