Veronica asks:

I know where you stand on refunds. Yesterday, I had a bride who cancelled her November wedding due to the relationship splitting, texting me nasty abuse and demanding the clearly stated non-refundable booking fee. It’s stated on my invoice & receipt, as well as my terms & conditions which were sent to her. I had agreed to refund a third as a gesture of goodwill back in May because I work with her father, but they have not collected the money (yep…it was cash & they want cash back). Also said if I refill the date I will refund the remaining amount. Do you think I should do anything else? Please advise.