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As anyone who's reading this will be aware, the rollout of the Victorian BDM's new online registration system, Registry Information Online (aka RIO) has been less than smooth. As I write this I'm locked in a text conversation with our very own Josh; he's the techiest person I know and even he's confused. Things that work one day don't seem to work the next; you ring the helpdesk and get a "solution" that is really just them fiddling around until it suddenly works for no good reason, etc etc etc.