As anyone who’s reading this will be aware, the rollout of the Victorian BDM’s new online registration system, Registry Information Online (aka RIO) has been less than smooth. As I write this I’m locked in a text conversation with our very own Josh; he’s the techiest person I know and even he’s confused. Things that work one day don’t seem to work the next; you ring the helpdesk and get a “solution” that is really just them fiddling around until it suddenly works for no good reason, etc etc etc.

I’ve sent BDM a LOT of emails, had several conversations with the staff, attended meetings where BDM staff have talked about RIO, and read everything I can find in other forums about the problems people are having. I thought I’d collate all the problems I’ve come across and what’s happening to address them (if anything) according to the many conversations I’ve had. I’ll update this post as things change, so you can feel assured that whenever you’re reading this, it’s currently everything I know.

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