I recently spoke via video at the Wedding Business CEO Summit (which you can still attend by buying an All Access Pass) and spoke on the process of creating a customer journey. My talk was called There’s A Fraction Too Much Friction: Automation For Your Customer Journey. It’s about automating the things that you can automate, that you should automate, so you can really sow your efforts into the important parts of your business – the things a robot or a computer or a PA could never replace. The things that make you, you!

I believe this is an important and valuable topic for all wedding business people to get in their life, and I’m so glad I get to share it with Celebrant Institute members.