Tag: customer journey

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Communicating timelines with couples

Alex asks: My question is regarding communication with couples – specifically timelines. Before I became a Celebrant I remember hearing a few off-hand remarks from a family friend and also a cousin about their Celebrants. The general feedback was that they never heard from their celebrant after booking them, had no idea what to expect (for example commented “we hadn’t heard from her in 4 months”) and both had doubts about how the day would run. I was horrified! To me, managing expectations is super important but I also understand it may be different with each couple. So my question is – sorry it took me a while to get there – do you have any advice on how you communicate a “timeline of events” with the couple – or can you provide an example of one? And also advice for me on ceremony writing….how soon before the wedding do you start it and if requested or preferred by the couple when do you send a first draft for them to review, and how soon before the ceremony do you “lock everything in?”

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