It’s been 7 weeks since marriage equality finally became a thing. We figured out that all people are actually just people…So what is the LGBTTQQIAAP alphabet soup? Today we take a detailed look at our systems and processes and hash out the customer journey we take our couples on. There are heaps of tips and hints we hope might add some value with your clients.
00:00 Gold digging: We talk in tangents its all about having a chat so you’ll be surprised what gold nuggets you’ll be able to dig up!
03:20 Shameless plug: If you like what your hearing send some love! …and don’t forget to share our podcast to friends and other celebrants
05:15 Industry wide: Shout out to non-celebrant listeners! Thanks for listening so good to hear your feedback
06:00 Random Accidental Tech Podcast: Josh’s fave nerdy tech podcast that started out talking about cars that accidentally became a tech podcast
07:13 NSW BDM dragging it’s feet, system not updated and printing blank NOIMs
08:23 After 7 weeks NSW BDM advised will be another 2 months before Marriage equality stuff will be updated
08:34 Vic BDM updated within 24hrs
09:50 Annoyed with AG website PDF forms? (type too small, fonts change aka rubbish). Shout out to Peter Willington (sp?) from QLD (amazing listener) has generously gifted his writable PDF forms for you to overcome these issues. Now avail for Download: $5 Celebrant Institute Shop! NOIM, DONLIM, Certificate of Marriage that auto-fills as you type. Sales proceeds go towards helping us with hosting costs – Thanks Peter!)
12:33 BDM aint got no Alibi: The forms are U-G-L-Y
13:23 July 2014 last time forms were updated BDM advised they don’t care about ugly forms are only needed for info only
14:10 Mind your language! Josh talks about his coffee date with an amazing human Tara from magazine Dancing with her (free digital copy of their magazine when you click over to the site !) She is really passionate about raising awareness and helping businesses become better with their use of gender/hetero normative language
17:06 Sarah listened to a podcast interviewing someone from Mrster (pronounced Miss-ter) on how to a make your websites marketing and conversations more inclusive. So having a guest like Tara would be great to have on the show for those of us that are a bit unsure of how to better familiarise ourselves with unfamiliar territory.
19:30 FYI: People are people
20:00 Check yo privilege! Sarah feels concerned about her privilege but has nothing on Josh.
21:28 What is cis-gender?
22:55 OPD Social impact of Marriage Equality, Alphabet soup, schedule dates/topics
26:20 Floating ideas: Send us an email email@example.com and let us know what you think about mixed industry seminars/workshop events that we could all put together.
30:20 Send us your voicemail questions to firstname.lastname@example.org and you too can become world famous on celebrant.fm
30:45 Guy ‘Cliffo’ Clifton asks: What are your smart processes in celebrancy while keeping it human?
34:00 Checklists as a process
34:50 The Slippery dip: Josh hashes out this modern sensation. A visualisation of the playground and his customer journey from the tricky bits ( steps of the sales process: enticing people to climb the stairs) to sliding down the slippery dip (slide) .
40:00 Getting personal: Abbie retired
42:00 Josh talks journey focus vs tools, name drops CRM systems and tells us what he uses and why. (Links: Zapier, Calendly, Todoist, Helpscout, 17hats, dubsudo, Studio Ninja, Tave)
44:00 Pushing the envelope: why he redirects to email to fill out booking form check it out (just don’t fill it out ). You can view Josh’s booking form here (please do not fill it out).A whole lotta stuff happens once the booking form is filled out. Zapier automatically creates a calendar item with all the booking info, as well as invoicing in Xero.
48:40 NOIM via Celebrant Suite and booking meeting via Calendly
50:55 Todoist kicks in with reminders at different times 2 weeks out from the wedding as well as after the ceremony
52:40 Josh’s greatest fear: Trying to stay a lovely human and geek
54:35 Creating trust on the slippery dip
55:45 You get what you pay for. what do you want your clients to say about you
56:30 How a nerd keeps it human
57:10 Summary of Josh’s bits: How it all ties together
57:40 keeping it human with tools:
59:30 don’t forget to polish your slippery dip! : The value of evolving your system
60:50 How Sarah’s life changed. Pre vs Post electronic processes
62:20 Show me the money: Why transparency works.
63:10 Sarah smashes the mould: Why I do ALL the talking.
64:35 Power questions & Options: Reinforcing value
66:30 Booking: Email next steps in the process via Tave
68:14 Setting expectations: Service Agreement & Payment
69:35 Protecting IP and timeline to next meeting
70:40 Rewind: Life before Tave
72:10 How much time is saved with Tave ?
73:00 Post booking 3 mth prior to ceremony
73:35 Calendly or not to Calendly Josh & Sarah hash out pros and cons of Calendly
74:15 Josh’s Calendly Tips
76:20 MEETING 1: Process Overview
77:25 NOIM & Getting random: Turn it out and discovery.
78:15 Let’s have some fun! Ceremony planning
7850 Stripping back the layers & Family Sensitivities:
80:00 Ceremony Booklet run through
81:05 MEETING 2: Timeline to the ceremony
82:10 Mic drop! The importance of being careful about being careful
83:25 Tave’s funky features, task list and post ceremony bits
86:00 Click here to download Sarah’s checklists and booklets in Celebrant.fm shop
88:05 Different strokes for different folks: Shop with no names and the constant evolving journey. Hash and rehash!
92:50 Bug Bears and Praises: Sarah summarises what Tave can and can’t do.
93:50 Xero for expense reporting for finances: as Tave still not BAS friendly
94:25 Awesome Reporting in Tave : leads, pipeline, marketing and booking reports
95:35 Share your love for Celebrant.fm ! Like, love or hate…or if you need any celebrant legal advice email us here email@example.com