The Celebrant Institute is Australia's leading professional celebrant support membership, offering the Certificate IV in Celebrancy, along with mentorship and support from Josh and Sarah.

Non-refundable refund demanded

Posted by Josh Withers | Aug 7, 2019 | The Business of Celebrancy | 0 |

Veronica asks:

I know where you stand on refunds. Yesterday, I had a bride who cancelled her November wedding due to the relationship splitting, texting me nasty abuse and demanding the clearly stated non-refundable booking fee. It’s stated on my invoice & receipt, as well as my terms & conditions which were sent to her. I had agreed to refund a third as a gesture of goodwill back in May because I work with her father, but they have not collected the money (yep…it was cash & they want cash back). Also said if I refill the date I will refund the remaining amount. Do you think I should do anything else? Please advise.

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About The Author

Josh is a marriage celebrant since 2009, based in Tasmania with his wife Britt and two daughters. With Sarah Aird he co-founded the Celebrant Institute and specialises in the business of celebrancy and the art of present and intimate ceremony.