Firing a couple

A celebrant friend has been going back and forth with a couple who want a celebrant that’s not her. Maybe they’ve been on the blogs and Pinterest and they’ve decided that this is how you deal with a celebrant, or maybe their friends and family have told them how to act this way, regardless, they are taking themselves on a different customer journey to the one my friend would normally take her couples on.

Today she asks, “should I fire them?”

Taking over a wedding from another celebrant

A local celebuddy and I have recently been chatting about being a primary back-up celebrant for each other. As a fairly new celebrant, it got me wondering how other people manage replacements when you have to cancel at short notice (or even on the day). Do you ask the new celebrant to use your script (even if it’s very much in ‘your’ voice)? How do you divide payment? Do you partially/fully refund the couple because you’ve not completely fulfilled the contract? What if you’re in a car accident on the way to the ceremony and you have all the paperwork on you?

It’s not you, it’s me

Tenielle asks: Hey guys, I’m hoping you can lend me some advice or wording to send to a couple. Met with them on Saturday and whilst they are lovely, the vibe was NOT there. Conversation was really stunted and it didn’t seem like a natural fit from my perspective. I’m really not wanting to take their booking, but I don’t know how to politely tell them, ‘Thanks but no thanks’. I’m especially aware of any legal obligations we have to marry couples and not discriminate against them.I would use the whole, ‘Sorry I’m double booked!’ route, but their date just opened for my bookings and that would be a blatantly obvious lie.

Starting a business

§ MEMBERS ONLY CONTENT Linda asks: I have completed my cert 4 at last and am in the process of doing my AG application so now I am thinking about the set up of my business. I have no previous experience in this area and wondering where to start really. Should I be...

Insuring your PA system

§ MEMBERS ONLY CONTENT Ella asks: I’ve purchased my PA systems and equipment because this isn’t covered under my home contents as it’s business use. Most home insurers will find a way not to pay if I did try to claim if something happened! (Previous industry...

Remarkable

Every few weeks contractors hit my suburb with a vengeance, lawn mowers, whipper snippers, blowers, the lot and for the next week the grass is low, but the streets are dirty. Everyone knows they’ve visited, and all of us residents have mixed feelings about it because...

How to sign marriage paperwork on an iPad

I’ve had a few people ask how I sign marriage paperwork on an iPad, and I had the grandest of intentions of preparing a fully professional video detailing that. However we’re expecting a baby any day now and I figured a low quality video with high quality...

My disappointment every car service

Every time my car gets serviced, at 10,000km a service that’s about four to five times a year, I have this sinking feeling as I drive away from the mechanic’s workshop. After spending six odd hours away from me, and an average of $500 to $700 invoice, the...

Beginners guide to not getting hacked

Reading the news today I realised that after Kristy Merlino’s email and Mailchimp accounts were hacked, that Kanye West’s iPhone passcode is 00000 and that Facebook doesn’t care about your privacy – it might be possible that other people aren’t 1) as passionate...

Charging for travel. Sarah’s view

Mercy asks: I've been asked to do a wedding two hours from Sydney and quoted an extra $50 above my usual fee each way, but they want to do a rehearsal the day before which would require me driving an extra four hours plus the time it takes to do the rehearsal. How...

Where to host your website

Emma asks To squarespace or not to squarespace? What are your tips for starting a website? This article has the opportunity to be a long and nerdy one, so I’m going to be purposely brief so that you can make an educated decision easily. All business decisions...

Getting your financials in order

“I just did my tax and I’m very frustrated!!! I need advice on what software or system to use to make it easier. Most I see are not designed for a sole owner operator that has not registered for GST (I earn less than 75k); they seem too complicated. I know what I earn and spend this shouldn’t be so frustrating. But I never know what category to put things in. I don’t know. What do you use? I have a subscription to 17hats I thought that might help but its basically designed for America.”

Answering “How much do you cost?”

Amber asks Leading from the price on website debate – how do you answer the “How much do your services cost?” enquiry?I try to start a conversation and speak about value and the experience but sometimes it is just frustrating. For example, l had the...

Finding a mentor. Sarah’s view

Jo asks: In an earlier podcasts (I think top tips for new celebrants) you talk about finding a celebrant mentor and see if you can go along to some ceremonies. I am super keen to make this happen but where do you suggest I start to find a mentor? I am not yet finished...

There’s two ways to provide a service

From the heart and soul of Seth Godin today, I’m copying and pasting this from his amazing blog for you today to chew on over how your provide your celebrancy service: Two ways to solve a problem and provide a service With drama. Make sure the customer knows...

Increasing your enquiry conversion rate

A question today about enquiries and how to increase our conversion I have a question about converting enquiries as I am finding that I get a good amount of enquiries but feel my conversion rate could be way better. Wondering what I could be doing better or is there...

2017-2018 Tax deductions for celebrants

It's every business owner's favourite time of the year: EOFYmas! As the End Of Financial Year celebrations takeover our lives I wanted to highlight the deductions I think we celebrants should be thinking of, and if you don't have the record of these deductions from...